Privacy Policy

At craftedup, we take your privacy seriously and deeply value your trust. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to your data. It also outlines the measures we’ve taken to protect your information and how you can reach us for privacy-related inquiries.

Important: craftedup  will never sell or rent your personal information to third parties.

1. Information We Collect
We gather personal information from you through various interactions, such as when you make a purchase or sign up on our website. This includes:

Identity & Contact Information: Your name, email, shipping and billing addresses, purchase history, contact with customer service, favorite products, and other personal details you share with us.

Transaction Information: Payment-related data, including the name on the card, card type, and partial card number.

Technical Information: Information such as your IP address, browser type, operating system, location, time zone, and platform access whenever you visit our website.

Marketing Preferences: Your preferences for receiving marketing communications and how you wish to be contacted.

2. Information You Provide
You may voluntarily provide personal information in various ways, such as when you make a purchase, register on our site, or share content with us. This may include your name, email, address, purchase history, product preferences, and any other content like photos, reviews, or comments you share.

3. How We Use Your Information
We use the information you provide for various purposes:

Tailor our communications to your preferences and interests.
Process and manage your orders.
Provide customer service before, during, and after your purchase.
Update or modify your account details, with your consent, as needed.
4. Cookies, Web Logs, Web Beacons & Google Analytics
We use cookies and tools like Google Analytics to enhance your shopping experience and improve our website’s functionality. Cookies store information such as language preferences and items in your cart, allowing us to offer a personalized experience.

Google Analytics helps us track site usage, such as page views and navigation paths, enabling us to optimize our site’s performance. You can opt-out of Google Analytics tracking by installing a browser plugin available here: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging
If you choose, you can provide your phone number or email to receive alerts and updates about our products. These messages are typically sent around four times a month and are completely free. To unsubscribe from text or email communications, simply contact us at [email protected].

6. Sharing Your Information
We do not sell or rent your information. However, we may share it with:

Payment processors, banks, and delivery partners to process your orders.
Service providers like Google Ads and website hosts to manage our online platform.
Tax authorities for invoicing.
When required by law or to prevent fraudulent activity.
7. Protecting Your Information
We employ strong security measures to protect your data. All payment information is encrypted with SSL technology and processed securely through PayPal. While we cannot guarantee absolute security, we are committed to keeping our systems updated to safeguard your personal information.

8. Data Retention
We will keep your personal information for as long as necessary to provide our services. We may retain certain data, even after your account is closed, for legal, fraud prevention, or regulatory reasons.

9. Withdrawing Consent
You can withdraw your consent at any time. Doing so may affect your ability to access certain products or services. To review, update, or delete your personal information, please contact us at [email protected].

10. Accessing & Modifying Your Information
You have the right to request access to the personal information we hold about you, correct any inaccuracies, and request that we block or delete your data where applicable. We may verify your identity before granting access or making corrections.

To request any changes to your information, please email us at [email protected].

11. Privacy Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if necessary, communicated via email. Please review this policy periodically to stay informed of any updates.